このドキュメントは hokan API のバージョン 2 が対象です。バージョン 1 をご利用の方は https://www.redoc.hokan.io/ をご参照ください。
X-API-Key: ********************{
"data": {
"title": "string",
"status_id": 0,
"voc_type": "claim",
"voc_group_id": 0,
"voc_detail_item_id": 0,
"received_at": "2019-08-24",
"received_route": 1,
"received_user_id": 0,
"occurred_at": "2019-08-24",
"deadline": "2019-08-24",
"customer_id": 0,
"customer_name": "string",
"relation_with_contractor": 1,
"birthday": "2019-08-24",
"customer_type": "individual",
"base_office_id": 0,
"person_in_charge_id": 0,
"lead_id": 0,
"content": "string",
"insurance_company_id": 0,
"organization_insurance_type_id": 0,
"policy_number": "string",
"branch_number": "string",
"importance": 1,
"risk_level": 1,
"priority": 1,
"initial_response": "string",
"inquiry_result": "string",
"countermeasure": "string",
"final_answer": "string",
"expected_resolution_date": "2019-08-24",
"unresolved_reason": 1,
"unresolved_detail": "string",
"recurrence_prevention_category": 1,
"recurrence_prevention_strategy": "string",
"extra_values": [
{
"internal_key": "string",
"value": 0
}
]
}
}{
"data": {
"id": 0,
"title": "string",
"received_at": "2019-08-24",
"received_route": "対面",
"occurred_at": "2019-08-24",
"deadline": "2019-08-24",
"customer_name": "string",
"relation_with_contractor": "本人",
"birthday": "2019-08-24",
"customer_type": "個人",
"content": "string",
"policy_number": "string",
"branch_number": "string",
"importance": "軽微",
"risk_level": "低",
"priority": "低",
"initial_response": "string",
"inquiry_result": "string",
"countermeasure": "string",
"final_answer": "string",
"expected_resolution_date": "2019-08-24",
"resolution_date": "2019-08-24",
"unresolved_reason": "顧客の不同意",
"unresolved_detail": "string",
"recurrence_prevention_category": "教育・研修",
"recurrence_prevention_strategy": "string",
"previous_activity_at": "2019-08-24T14:15:22.123Z",
"activity_count": 0,
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z",
"status": {
"id": 0,
"name": "string",
"color_code": "string",
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z"
},
"voc_type": "苦情・クレーム",
"voc_group": {
"id": 0,
"name": "string",
"description": "",
"disabled": false,
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z"
},
"voc_detail_item": {
"id": 0,
"name": "string",
"disabled": false,
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z",
"voc_group_id": 0,
"expected_resolution_days": 0
},
"received_user_id": 0,
"customer_id": 0,
"base_office": {
"id": 0,
"name": "string",
"code": "",
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z"
},
"person_in_charge_id": 0,
"lead": {
"id": 0,
"name": "string",
"disabled": false,
"color_code": "string",
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z",
"category": "リーズ"
},
"insurance_company": {
"id": 0,
"name": "string",
"name_kana": "string",
"insurance_corporate_code": "",
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z"
},
"organization_insurance_type": {
"id": 0,
"name": "string",
"is_special_product": false,
"created_at": "2019-08-24T14:15:22.123Z",
"updated_at": "2019-08-24T14:15:22.123Z",
"policy_type": 0
},
"extra_values": [
{
"internal_key": "string",
"value": 0,
"extra_item": {
"id": 0,
"name": "string",
"internal_key": "string",
"group_id": 0,
"data_type": "Integer",
"unit": "Age"
}
}
],
"age": 0,
"is_senior": true,
"date_until_deadline": 0,
"approval_status": "承認待ち",
"created_by_id": 0
}
}